This explains what personal information FREQ collects, why, who sees it, and the choices you have. It applies to our website, client portal and app. We follow India's Digital Personal Data Protection Act, 2023 and the Information Technology Act, 2000.
Who is responsible
FREQ (Emad Shaikh), A-301, Evershine Sundaram, beside Rassaz Mall, Mira Road East, Mumbai 401107, India. For anything in this policy, including a complaint, write to emadshaikh115@gmail.com. We treat that address as our grievance contact and aim to answer within 30 days.
What we collect
- Your details: name, email, phone number, company and role, so we can set up your account and reach you.
- Project material: briefs, files and links you share, your comments, approvals and requests for changes, and messages in the portal.
- Billing details: the name, address and tax number on invoices, and the dates and methods of payments. We do not collect or store card numbers.
- Use of the service: when you sign in, and when you open a private link such as an invoice or a quotation (a count and a time, so we know it arrived).
- Notifications: if you turn on push notifications in the app, a token from your phone's system so we can send them.
- Reviews: what you write in a review, and your choices about whether we may quote or name you.
Why we use it
To do the work you hired us for, send quotes and invoices, take payment, keep you updated, keep the service secure, and meet our legal and tax duties. We use your information for these purposes and no others, and we do not sell it.
Who else handles it
We use trusted providers to run the service. They handle data only on our behalf: our database and sign-in provider (Supabase), our web host, email delivery (Resend), video streaming for reviews (Cloudflare), shared project folders (Google Drive) and app notifications (Expo). When you pay by bank transfer, UPI or Wise, that bank or service handles the payment under its own policy. We may also share information where the law requires it.
Private links
Quotes, contracts, invoices, welcome pages and review links are private to anyone who holds the link. Please do not forward them to people who should not see them.
Cookies and tracking
We use only what is needed to keep you signed in and to remember settings such as light or dark mode. We do not use advertising or analytics trackers.
How long we keep it
We keep project records for as long as we are working together and for as long as the law requires us to keep accounting and tax records. After that, or on your request where the law allows, we delete or return it.
Your rights
You can ask us to show you what we hold about you, correct it, delete it, or stop using it for a purpose you agreed to. You can withdraw consent at any time, and you can nominate someone to exercise these rights for you. Write to emadshaikh115@gmail.com. If you are not satisfied with our answer you can complain to the Data Protection Board of India.
Security
How we protect your information is described on our Security page.
Children
Our service is for businesses and is not meant for anyone under 18.
Changes
If we change this policy we will update the date and version, and tell you about significant changes by email.