FREQ®

Security

Version 1 · 31 Oct 2026

This is a draft and has not been reviewed yet. Ask us if anything is unclear before relying on it.

We handle your briefs, footage, contracts and invoices, so we take care of them. This page says what we actually do, in plain terms.

Your data is kept apart

Each client can see only their own organisation's projects, files, invoices and messages. This is enforced inside the database itself, not just on the screen, so it holds even if a page were built wrongly. Our own team can see only what their role allows.

Signing in

Passwords are never stored in readable form; sign-in is handled by our database provider's account system. Invitation links expire. In the app you can switch on Face ID or fingerprint lock, so the app asks for it when you return.

Encryption in transit

Everything between your device and our service travels over an encrypted connection (HTTPS).

Private links

Links to quotes, contracts, invoices, welcome pages and review rooms carry a long random code that cannot be guessed. They are kept out of search engines. If a link reaches the wrong person, tell us and we will switch it off.

Payments

We do not take card payments and never see or store card details. You pay by bank transfer, UPI or Wise. A payment is recorded by a person here, not by an automatic process, and the receipt is emailed to you.

Your files

Reviews play from a secure streaming service. We release final, full-quality files once you have approved the work and the invoices are paid, and a person makes that release.

What we do not claim

We are a small studio, not a certified auditor. We do not currently hold formal security certifications such as ISO 27001 or SOC 2, and we do not say that we do.

Tell us about a problem

If you find a security problem, email emadshaikh115@gmail.com with the word "Security" in the subject. We will reply within three working days and keep you updated. Please do not access other people's data, and give us reasonable time to fix it before you share it publicly. We will not take action against anyone who reports in good faith.

What you can do

Use a strong, unique password. Do not share links or passwords. Sign out on shared devices. Tell us quickly if something looks wrong.