These terms cover your use of the FREQ website, client portal and app, and the work we do for you. They are written in plain language on purpose.
1. Our agreement comes first
For any project, the quotation you accepted and the agreement you signed set out the work, the price, the schedule and the revision rounds. If they say something different from these terms, the quotation and agreement win.
2. Your account
We create accounts for our clients and crew. Keep your password private, and tell us straight away at emadshaikh115@gmail.com if you think someone else has it. You are responsible for what happens under your account. We may pause an account where that is needed to protect the service or another client.
3. Quotes, invoices and payment
- A quotation is valid until the date on it.
- An advance holds your dates and starts the work. Work may pause until it is paid.
- Invoices are due by the date shown. Tax such as GST is added where it applies.
- You pay by bank transfer, UPI or Wise, using the details on the invoice and the invoice number as the reference. We never ask for card details.
- We email a receipt when we mark an invoice paid. If a payment is late, we may pause work and, where your agreement allows, charge the late fee it states.
4. Reviews, approvals and revisions
You review work in the review room and leave notes on the exact moment. Approving a deliverable tells us it meets the brief. Revision rounds are the number in your agreement; extra rounds are quoted separately.
5. Final files and ownership
Final, full-quality files are released after you approve the work and the invoices are paid in full. Ownership of the finished work passes to you on full payment, as your agreement states. Unless you tell us otherwise in writing, we may show the finished work, and your name if you agreed to be named, in our portfolio. Music, fonts and stock material may carry their own licences, which we will tell you about.
6. What you give us
You confirm you have the right to use the material you give us, and you allow us to use it to do the work. Anything confidential you share stays confidential, and we use it only for your project.
7. Using the service properly
Do not try to get into anyone else's account or data, upload anything unlawful or harmful, or interfere with how the service works. Private links (quotes, contracts, invoices, welcome pages and review links) are for you and the people you choose: do not post them publicly.
8. The service itself
We work to keep the service running and your data safe, but we cannot promise it will never be interrupted. We may change or update it from time to time.
9. Limits on our liability
We are responsible for doing the work with reasonable skill and care. To the extent the law allows, our total liability for any one project is limited to the amount you paid us for it, and we are not liable for indirect or knock-on losses. Nothing here limits liability that cannot be limited by law.
10. Ending things
Either of us can end a project as the agreement says. Fees for work done up to that point stay payable. Section 5 (ownership), 6 (confidentiality) and 9 (liability) continue after the end.
11. Which law applies
These terms are governed by the laws of India. Disputes go to the courts at [city], India, after we have both tried in good faith to settle them first.
12. Changes to these terms
When we change these terms we will update the date and version above. If you keep using the service after a change, you accept the new terms. We will tell you about big changes by email.
13. Contact
FREQ, A-301, Evershine Sundaram, beside Rassaz Mall, Mira Road East, Mumbai 401107, India. Write to emadshaikh115@gmail.com.